Firmly push the end of the cables into the sockets. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. on 20-02-2023 11:46. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. Dave. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. Any extension that you create after the main socket is your responsibility. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Really important:. Up to speed. Plug into the Virgin Media wall socket. You need to call your telephone provider if you want to alter any of the wiring or move the main socket. 0 Kudos. Account - Cable. Please help. Answer. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. ) The hub will be in here too 3. Plug into the Hub. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. Account - Mobile. Plus get help on things like wayleave & access agreements. 5m. Turn on your TV and get connected. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Thank you for posting and for joining this thread regarding home phone switchover. I don't work for Virgin Media. 7 Feb 2011. Good afternoon everyone. Moving a Virgin Superhub. It might though take from a couple of days to a week to then get the tech visit. If you wish to go ahead and get this booked I will be more than happy to help further or you can call us on either 150 from a Virgin Landline or Mobile or 0345 454 1111. I’ve got. If you look into the back of your Hub, you'll see a port. Tudor. • Plug the TV Box into a nearby mains socket. 132Mb average speed. My Virgin Media App. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Choose your package. They will run the cable underground. Reply. If you need a new wall socket, the engineer will install this for you during the appointment. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Networking and WiFi. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. When your number transfers, your BT socket will go dead. See if this works. Lets us know how the appointment goes. All the cabling is the property of Virgin Media and must not be touched. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. This means that the broadband router can be installed at either location and both will need ADSL filters. Ideally though, for a single wi-fi router, you want the router in a central location relative to the rooms you want covered by its wi-fi signal and with minimal obstructions between the router and wi-fi users. The new fibre phone line is designed to work with the same phones as the old copper line. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. Calling a virgin landline - Ringtone had changed. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. Security. Country. My home phone system has several Virgin Media sockets around the house which are fed directly from a cable coming from the outside box. Book your move Once you know you can use our services at your new address, get in touch to book your move. Hello sophieboulter1. Choose your package. 5m isolator cable with which black band to the socket marked ‘Wall’ on the connector cables. Working hard to help connect the nation, shop our offers and order online. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. I'm a Very Insightful Person, I'm here to share knowledge. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Get up and running with Quickstart Got a problem with delivery? Virgin Media engineer installation If you're having your services installed by one our engineers, you'll be able to. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. Plus, again optionally, a cable will be run to a phone socket for the phone service. Account - Mobile. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. Anything is technically possible. 1. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. However, I do not have any of the specified wall sockets available. The distance is approximately 12 metres. I checked the website and was -. When you place your order, we'll let you know. jbrennand. To make calls, you'll need to connect the cable from your phone into the TEL1 socket on the back of your Virgin Media hub. #4. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). I wondered if I could ask the community some advice. Get the Hub ready by connecting the wires. M. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. You may still need to pay an activation fee, but some deals will offer activation for free. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. VM want £99 to move it. 14,065. 2: Seeker. Solved: Could someone please contact to arrange to move my socket. Location. Or the virgin cable that comes into ur property at the moment pull out and. Crazy! They must be made of money. As the Hub starts up, it'll need to connect to the Virgin. I will send you an invite into a private chat, if you would like help arranging this click on the purple envelope. No, you can keep using the same phone you’ve always used. Last edited: 21 Jul 2010. It is possible to re-enable the existing sockets with this CV21 upgrade. I have gone to VM several times but keep getting told I would need to move my. Vonage 2nd line. BT no longer charges a 'broadband cease charge'. . Virgin 500 package with hub 3Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. Switching broadband provider is as easy as 1, 2, 3…. Step 2: Order your Sky Broadband service. This TEL1 socket serves the same function as the old 'telephone master socket' did. Be aware it may complicate things though if you do come to order cable in the future. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. But this is provided you already have an undamaged Virgin Media socket. We can certainly get a move of the. Push it firmly on. the street is enabled for the service. Re: Using existing Bt sockets with virgin. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I would need a technician to sort that out, please As for getting connected to VM home/my VM, I cannot connect to any VM page, only to this forum, I have. VipersNo setup fee is available on all bundles, broadband & phone, and broadband only packages. Estonia and the Netherlands have already switched. 5m/4. Don’t forget to give your Pod up to 24 hours to settle in whenever you do move it to a new location. Virgin Mobile. Another option might include. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). The PC had no signal. At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. That is the way I want it to stay. ahhh the rubbish that is CS - you could try this. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. We would like to show you a description here but the site won’t allow us. SpeedNeighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoPlugging your virgin media router into an extension lead is fine. Virgin Media Price Guides. When you’re booking your move, let us know if you want to choose a new package for your new home. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Note that this box will also need to be connected to the hub with either an Ethernet cable (best) or by WiFi. No, you can keep using the same phone you’ve always used. Thanks everyone for the help. My problem, like many others is the main phone line is in one room and the hub in another. The top “capped” one is marked FM & has been disused since cable went digital. What needs to be done is for the new Virgin Media CV21 connection. on 12-10-2022 15:38. Very poor advice. Connect the end of the 1. Browse. Koda. In your Stream kit you’ll find everything you need to get the Stream box up and running. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. All you need is a set of Powerline adaptors. Hi, We had a perfectly functioning landline which had been there since we moved in, it’s a Virgin Media one and was just a regular telephone socket on the wall with a wire going outside to the sealed plastic VM box. See this. Chris. I'm a Very Insightful Person, I'm here to share knowledge. All the equipment and cabling up to the main BT socket in your house is BT Openreach property. You shouldn't remove it as it belongs to Virgin Media but they are hardly likely to come knocking and complain to you about it. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Hello, You can either buy a longer cable (with the same connectors, I think they are F Connectors) and connect your cable box directly to the NTL/Telewest/Virgin Media socket or outlet. Turn on and get connected. If you still need your telephone wall sockets to work after the switchover, VM can send a technician (free of charge) who will link the telephone wall socket to TEL1 on the back of. 3. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). into the Virgin Media socket on your wall. Sign in to My Virgin Media a. The box needs to move from my living room to under the stairs. correctly to the Virgin Media wall socket, please follow these instructions to get set up. And in most cases you’ll only be without broadband for about 30 minutes on the day of your switch. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. VM BB TV Landline. on 20-11-2022 17:38. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. I am so sorry to hear that you seem to be missing a wall socket in the home. I need to move the SH closer to the TV, it is currently in another room. I understand that I - 5136713. Measuring a compact 230x153x55mm and weighing 1. Turn on and start the hub. Adduxi. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. As to splitting. We have a virgin media wall socket with an ethernet - 4353656. - 5109379My Virgin Media App. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayVM will move it for £25. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. My Virgin Media App. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. My house currently has Virgin Media and I would like to move to now (need a monthly contract and now is way cheaper). (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. On the day of activation, connect your new router to the master phone socket. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. I live in a council house too but at least in scotland council leases are basically really favourable to the tenant. No Virgin media wall socket. You should be able to do it on a call to CS. The wall box may be branded with the logos of an old cable TV company (not VM). This still leaves me with a couple of important concerns. QuickStart, set up and connections. on 22-03-2023 11:44. The cable fits in the socket shown in the image attached. 4 2 Within 2 minutes press theSocket. Virgin Media M125 Fibre Broadband. Options. Turn on and start the Box. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. on 17-12-2022 10:39. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. we’ve just moved in to our new house. Remember, have your Virgin Media network name and WiFi password ready. This means that the broadband router can be installed at either location and both will need ADSL filters. Got a technician booked for next week to move a socket from one side of the room to the other. • Take the red-banded end of the isolator cable and push it. I. Faceplates after second visit. Thank you for your help. Which is almost amusing because the lack of help there is usually the reason for going to Trustpilot in the first place! Solved: So I’ve been a BT customer for many years. I hav. Re: Move Virgin wall socket - Virgin Media Community - 5409168. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Feed this disconnected extension wire into the VM socket and. Your connection box is usually put in the living room on the wall. A new secure password will be generated for you. 1 ACCEPTED SOLUTION. Next, connect the power cable. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. We would like to show you a description here but the site won’t allow us. Telephone Broadband and Fibre Optic Engineers Ex BT, Wi-Fi Broadband, 50% CHEAPER, Openreach, Sky, Fibre Optic, Virgin Media services, Call: 0800 860 6767, installs & repairs, extension socket installation and broadband repairs, all service providers, slow internet faults fixed, noisy phone line repairs, London network engineers, broadband, WIFI. Tudor. I've gone for Veetop Flat Ethernet Cables 1. on 27-10-2022 09:24. Options. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. So, you should mention those devices to your provider and check if these need to be replaced or reconfigured to continue working. PS. Options. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. ) Run the coax cable under the floor boards within a conduit or duct thing, to the new lounge. The second two black cables are from a satellite dish, used by. (138 Reviews) If you have a TiVo box in the living room and a TiVo Super Hub Broadband router in in an upstairs office then you will often need an extension cable to relocate these devices. This will not affect your broadband connection. on 04-12-2022 14:39. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Very Insightful Person. on 10-02-2023 10:41. We would like to show you a description here but the site won’t allow us. Tried looking but can't see a way to book an engineer for this? Thanks. I'm a Very Insightful Person, I'm here to share knowledge. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. Bedfordshire. cable from wall. Hi. Virgin Media Wall Sockets: Do You Need One? The answer is yes unless your service comes from another connecting point in your building, or from an outdoor. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The answer is yes. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. makey Established Member. Virgin Phone Switchover. 5m isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. spent a couple of hours on the phone trying to get it resolved! Short story, I had internal phone sockets with old landline which got moved to a landline connected to a new superhub (against my wishes). An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Even sitting in the room above the router, the WiFi was dreadful. From April 2023 that will change, Ofcom said today. VM will usually only supply a Quickstart to a property that had VM previously. Browse Virgin Media Virgin Media Community. u just run a long cable from the box inside to whatever room u want. I've tried calling Virgin Media on 150. The existing cables will be screw-on (11 mm spanner or pliers required). For more information please visit:If it does come on, it would probably mean the right and other sockets are faulty, if it doesn't then a cable or issue elsewhere. Community Natter. I only need them moved by less than a 30 cm. Browse Virgin Media Virgin. Let us know how the visit goes!The Virgin chaps I have dealt with have been very particular about this, as apparently signal levels can fluctuate badly with poor connections. Summary of Contents for Virgin Media Virgin TV V6. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. QuickStart, set up and connections. You would be best speaking to retentions (thinking of leaving) which is option 4 when dialling 150 from a VM landline or mobile, or 0345 454 1111 from any other phone. An Ethernet cable – The. Copy the colours from what is there to the junction box which you can move back along the wire to a hidden location. You should also be aware there is a £25 call out charge for the engineer to move the socket. Perfect for when you can’t all decide on what to watch. New Euro outlet. Virgin Media;. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin have unilaterally made this socket inactive. We can certainly get a move of the equipment / wiring done. Using two boxes simultaneously would require an addition to your subscription, though. You can probably replace them with the screws for a normal mains socket or similar. nothing to do with the outside boxs. 2 weeks ago - last edited 2 weeks ago. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. The only phone socket available is the TEL1 socket on the back of the VM hub. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . The two sockets on the wall on the RHS are telephone sockets. Reply. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything. Just push to fit Firmly push the end of the cables into the sockets. Very Insightful Person. Don't touch it. Various cable mediums are used in modern systems to transmit data. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. It is really quite simple. Regards, Steven_L. VM is doing this area-by-area. You can test they’re secure by checking they don. I also received a letter saying I needed to contact Virgin Media to arrange for delivery of a new WiFi Hub to connect the fibre phone. i. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. 1. socket. • Find that cable at who blue gang on the end and plug it to the socket for the Hub. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Manage Your Account. I have tried to get all 4 set up and can't make them work. 0 Kudos Reply. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. Connect a pair into pins A & B. Check your DMs btw. See the section. We. Phone. 1 ACCEPTED SOLUTION. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. You can also visit our page on how to book an engineer to learn more. In response to Llfamily. 29/07/15 - 16:50 #1. . See where this Helpful Answer was posted. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. 26-07-2023 8:48:18 PM. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running. Turn on suggestions. This follows on from an appointment made for last week. Simplistic way will be running cable round the top of the skirting mate. Luckily, most newer computers have one already. I am not currently a virgin media customer. Ultrafast Broadband. the box should be inside your house. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Just push to fit. Also there will be an external, often brown, omnibox. Superfast Broadband. You could get up to £200 paid off. Any other way is going to cause you a load of hassle. second Booster and move it to where you need it in your home and connect it to another. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). KIDDERMINSTER. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. In the case of some older items, such as the company's TiVo boxes or Hub 2 routers, it's OK to just get rid of. Plug the cables into the Hub. Thank you for your post. VM has a rolling programme of work to move all customers over by 2025. Make sure the Hub is switched on at the back. Aug 16, 2014. You need to use one of these and run it upstairs using proper ethernet cable (cat5). I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. #1. Enjoy your box sets, catch up and live TV anywhere you’re online in the UK, plus enjoy your recordings whilst at home.